Privacy, Cookies and Data Protection Policy

Data Protection and Privacy Notice

 
Last updated: May 25, 2018

Eaton respects your preferences about the processing of your personal data. The following privacy policy is tailored for the different ways your personal data is collected by Eaton.

Eaton and our subsidiaries and affiliates ("Eaton", "we", “us” or “our”) respect your preferences concerning the treatment of personal data that we may collect. This Policy ("Policy") explains how we process your personal data, how you can control its use and how you can exercise your privacy rights. It also describes our practices regarding information collected from the different Eaton sites that link or refer to this Policy (such as our websites, computer or mobile software applications, social media pages and HTML-formatted e-mail messages), as well as through offline sales and marketing activities (collectively, the "Information Channels").

The Information Channels may provide links to or the ability to connect with non-Eaton websites, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share information about you. Those third-party websites or services are beyond our control. We encourage you to check the privacy policies and terms of use of any non-Eaton websites or services before providing your personal data to them.

If you have any questions or concerns about our processing of your personal data, please contact us using the contact details provided at the bottom of this Notice.

Acquisitions: Eaton may acquire companies that engage in online interest-based advertising. These companies will transition to this Notice as a part of integration. Please note that provisions of the existing privacy policies may remain active until the transition is complete. Please visit the privacy policies for the acquired companies for more information about these services, the types of data collected, how this data is used and opt-out options.

Information we collect

Through your interaction with and use of the Information Channels, Eaton may collect personal data, which is information that identifies an individual or relates to an identifiable individual. Personal data is also information collected through your interaction with and use of the Information Channels and non-Eaton websites, which does not reveal your specific identity or does not directly relate to an individual, but could, when combined with other data, link back to you. Personal data may include online or offline interactions, and includes, but is not limited to:

  • Your name and physical address, email addresses and telephone numbers
  • Behavioral, demographic or firmographic attributes, when tied to personal identifiers
  • Information about your company such as the name, size and location of your company and your role within the company
  • Unique IDs such as a cookie placed on your computer, mobile or device IDs
  • Internet Protocol address ("IP address") and information derived from your IP address such as your geographic location
  • Information about your devices such as information contained in HTTP Headers (defined below) or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of "apps" on your mobile devices, screen resolution and your preferred language

Behavioral data about your usage of the Information Channels, such as webpages clicked, websites and content areas visited, date and time of activities. The web search you used to locate and navigate to the Information Channels. In some instances, we may combine data, such as deriving geographical location from your IP address combined with behavioral data about your usage of the Information Channels, with your name. As a general rule, we do not collect any information that reveals your racial and ethnic origin, political or philosophical beliefs, trade union membership, genetic or biometric information, or information about your health/sex life or sexual orientation, unless authorized by law or where necessary to comply with applicable laws.

Some of the information may be collected using cookies and similar tracking technology, as explained further under the heading “Automated interactions.

How we use and share information: Eaton uses and shares the personal data it collects (unless otherwise restricted by applicable law), to:

Engage in transactions or contact you regarding orders. Eaton may use personal data to engage in transactions with you and notify you of order status.

Process transactions. Eaton may use personal data along with financial, credit card and payment information, to process your transactions.

Provide support or other services. Eaton may use your personal data to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar operational communications. Tailor marketing to your needs. Eaton may use your personal data to notify you about new product releases and service developments, and to promote Eaton’s products and services in accordance with this Notice. Your website visit, marketing experience and communications may be tailored to your interests based on your personal data. Eaton may pass your contact information to the appropriate distributor or reseller for further follow-up related to your interests. In addition, Eaton may share personal data with third parties to facilitate interest-based advertising. Uses specified above are not mandatory and may be controlled by you.

Respond to your requests. Eaton may also use personal data in order to respond directly to your information requests (including newsletter registrations or other specific requests) or other inquiries.

Interact with you on third party social networks. Eaton may use your personal data to interact with you on third party social networks. Eaton’s interactions with you on a third party social network would be subject to that network's privacy policies and terms of use.

Administer product downloads and licensing compliance. If you download products from our Information Channels, Eaton uses personal data to: confirm certain information about your order; discuss the downloaded products; or provide marketing or sales information about related products and services. Eaton also may use personal data to contact you, confirm compliance with licensing and other terms of use and may share it with your company.

Select content, improve quality and facilitate use of the Information Channels. Eaton may use your personal data to help create and personalize content on our Information Channels, facilitate your use of the Information Channels (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security and preserve order information between sessions), improve quality, track marketing campaign responsiveness (including online advertising and e-mail marketing) and evaluate page response rates.

Improve products, services and experiences. Eaton may use your personal data to evaluate and improve our products, services, marketing and customer relationships.

Obtain services of group companies, partners and third party service providers. We also share personal data with third parties who provide services to Eaton, such as analytics, event / campaign management, website management, advertising, data enrichment agencies, information technology and related infrastructure provision, customer service, auditing and other similar services. When Eaton shares personal data with third party service providers, we require that they use your personal data only for the purpose of providing services to us and subject to terms consistent with this Notice. Our vendor management and contract processes require full adherence to data protection and privacy regulations and this Notice.

Protect our employees, sites, facilities and operations. Eaton may disclose your personal data as we believe to be necessary or appropriate to protect the health and safety of our employees and visitors, our physical and online operations, our property, rights and privacy, and/or that of our affiliates, you or others. If you visit our offices, you may be asked to provide your personal data or be photographed or videotaped as part of maintaining the security of our facilities. Your data will be treated as sensitively and will only be used for security and investigation purposes.

Comply with legal requirements and corporate transactions. Eaton may disclose personal data as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes; (d) to enforce our terms and conditions; and (e) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the personal data we have collected to the relevant third party, provided that we inform the third party it must use your personal data only for the purposes disclosed in this Notice.

Some of the personal data uses specified above are not mandatory and may be controlled by you as explained to you at the time we collect your personal data.

We may also use your personal data for other purposes that are not incompatible with the above purposes (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by the applicable data protection and privacy laws.

 

How to contact us

If you have any questions or comments about this Notice, or concerns about our processing of your personal data please contact us by:
 
Writing to:
Eaton
Attention: Global Data Protection and Privacy Office
1000 Eaton Boulevard
Cleveland, Ohio 44122
 
 

How we collect information

Eaton may collect personal data from a variety of sources that generally fall into these categories:

  • Direct interactions: From your use of and interaction with us through the Information Channels and other activities such as account creation, submission of registrations and forms, or sales inquiries and transactions. This would also include sales meetings and trade show or event attendance.
  • Publicly available data / Data from third parties: Data from automated interactions on non-Eaton websites, or other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing opt-in lists or data aggregators.
  • Automated interactions: From the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels, or widgets, buttons and tools.

More detail about collection of personal data via automated interactions:

  • Electronic communications protocols: Eaton may automatically receive information from you as part of the communication connection itself, which consists of network routing information (where you came from), equipment information (browser type or device type), your IP address (which may identify your general geographic location or company) and date and time.

Eaton may also automatically receive and record information about your interaction with the Information Channels, such as clickstream information (when each Eaton webpage was visited and how much time was spent on the page), how often you access the Information Channel, performance data, aggregate usage or general geo-location data.

  • Cookies: Like many companies, Eaton uses “cookies” and similar tracking technology (collectively "Cookies"). . Eaton's server will query your browser to see if there are Cookies previously set by our electronic Information Channels.

What are cookies?

A cookie is a small text file which is placed on your device. Cookies help to analyze web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Certain cookies may contain personal data – for example, if you click to “remember me” when logging in, a cookie may store your username. Cookies may collect information, including a unique identifier, user preferences, profile information, membership information and general usage and volume statistical information. Cookies may also be used to collect individualized website use data, provide electronic Information Channel personalization or conduct and measure the effectiveness of advertising in accordance with this Notice.

Cookies set by the website owner (in this case, Eaton) are called "first-party cookies". Cookies set by parties other than the website owner are called "third -party cookies." Third party cookies enable third-party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

What do we use cookies for?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Information Channels to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Information Channels. Third parties serve cookies through our Information Channels for advertising, analytics and other purposes.

We may place cookies or similar files on your device for security purposes, to tell us whether you have visited the Information Channels before, to remember your language preferences, to determine if you are new visitor or to otherwise facilitate site navigation, and to personalize your experience on our Information Channels. Cookies allow us to collect technical and navigational information, such as browser type, time spent on our Information Channels and pages visited. Cookies also allow us to select which of our advertisements or offers are most likely to appeal to you and display them to you. Cookies may enhance your online experience by saving your preferences while you are visiting a website.

The specific types of first- and third-party cookies served through our Information Channels and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Information Channel you visit):

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our websites or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our websites to another, to deliver or communicate with cookies, to understand whether you have come to our websites from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their function.

How can you manage your cookies?

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) to disable existing cookies; or (iii) to set your browser to automatically reject any cookies. However, please be aware that if you disable or reject cookies, some features and services may not work properly because we may not be able to recognize and associate you with your Eaton account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.

  • HTTP headers are information that is transmitted whenever a webpage is viewed, and contain technical information required for communication between a browsing device and a website server. Other electronic communication protocols (such as those used for email) also use headers to transmit information. This may include information about the device browser, the requested webpage, server and other information about you, your computer or device (such as a carrier or device identifier).
  • Embedded URLs: Eaton may use a tracking technique that employs embedded URLs to allow use of the electronic Information Channels without cookies. Embedded URLs allow limited information to follow you as you navigate the Information Channels, but are not associated with personal information and are not used beyond the session.
  • Embedded pixels and similar technologies: On electronic Information Channels, Eaton and its service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits) and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the e-mail or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient's e-mail address.
  • Widgets, buttons and tools: Our electronic Information Channels may include widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g., links to bookmarked sites or social media sites), along with buttons or other tools that link to other companies' services (e.g., a "Like" button or third-party map). The widget, button or tool may collect and automatically send personal data, such as your e-mail address, or other information (such as your browser information or IP address), to a third party. Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for other purposes, which may include advertising. Information collected or used by a widget, button or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.
  • Physical location: We may collect and share the physical location of your device for purposes consistent with this Notice, such as to provide you with personalized location-based services or content. In some instances, you may be permitted to allow or deny such use of your device's location, but if you choose to deny such use, we may not be able to provide you with the applicable personalized services or content.
 
 

How we keep your personal data secure

We use appropriate technical and organizational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data.

Your data protection and privacy rights

You have the following data protection and privacy rights:

  • If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below. Alternatively, you have the ability to update your Eaton profile and related personal data at any time. To change this information, please visit the preference centers listed below.
  • In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. You can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the contact details provided under the “How to contact us” heading below.
  • Similarly, if we have collected and process your personal data with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal data.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection and privacy laws.

Retention and deletion

Eaton will retain your personal data for as long as needed to provide you products or services; as needed for the purposes outlined in this Notice or at the time of collection; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes and enforce our agreements; or to the extent permitted by law.

At the end of the retention period or when we have no ongoing legitimate business need to process your personal data, Eaton will delete or anonymize your personal data in a manner designed to ensure that it cannot be reconstructed or read. If this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Dispute resolution

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Eaton Corporation commits to resolve complaints about privacy and collection or use of Employee Personal Data. Eaton will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Employee Personal Data in accordance with this Notice.

Individuals with inquiries or complaints regarding this Privacy Notice, or any Data Protection and Privacy related concerns should first contact Eaton at:

Eaton
Global Ethics and Compliance Data Protection and Privacy Office

1000 Eaton Boulevard Cleveland, Ohio 44122


or

via email to: dataprotection@eaton.com

Eaton Corporation commits to cooperate with the EU Data Protection Authorities (DPAs) in both HR Data and Non HR Data related queries. Eaton Corporation commits to cooperate with the Swiss Federal Data Protection and Information Commissioner’s regarding HR data received from Switzerland for use in the context of the employment relationship.

In the event the Employee is unable to resolve his or her concern through the Company’s Global Data Protection and Privacy Office, the Employee can contact the EU Data Protection Authorities (DPAs). In the event the Employee is unable to resolve his or her concern regarding HR data received from Switzerland for use in the context of the employment relationship through the Company’s Global Data Protection and Privacy Office, the Employee can contact the Swiss Federal Data Protection and Information Commissioner.

Please find further information about the EU Data Protection Authorities in the below link:

http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm

Under certain conditions, more fully described on the Privacy Shield website (https://www.privacyshield.gov), Employees may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Children

The Information Channels are not directed to children under 13. We do not knowingly collect personal identifiable information or personal data from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her personal identifiable information or personal data without the parent/guardian’s consent. If we become aware that we have unknowingly collected personal identifiable information or personal data from a child under the age of 13, we will delete such personal identifiable information or personal data from our records.

Data Protection and Privacy Notice

 
Last updated: May 25, 2018

Eaton respects your preferences about the processing of your personal data. The following privacy policy is tailored for the different ways your personal data is collected by Eaton.

Eaton and our subsidiaries and affiliates ("Eaton", "we", “us” or “our”) respect your preferences concerning the treatment of personal data that we may collect. This Policy ("Policy") explains how we process your personal data, how you can control its use and how you can exercise your privacy rights. It also describes our practices regarding information collected from the different Eaton sites that link or refer to this Policy (such as our websites, computer or mobile software applications, social media pages and HTML-formatted e-mail messages), as well as through offline sales and marketing activities (collectively, the "Information Channels").

The Information Channels may provide links to or the ability to connect with non-Eaton websites, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share information about you. Those third-party websites or services are beyond our control. We encourage you to check the privacy policies and terms of use of any non-Eaton websites or services before providing your personal data to them.

If you have any questions or concerns about our processing of your personal data, please contact us using the contact details provided at the bottom of this Notice.

Acquisitions: Eaton may acquire companies that engage in online interest-based advertising. These companies will transition to this Notice as a part of integration. Please note that provisions of the existing privacy policies may remain active until the transition is complete. Please visit the privacy policies for the acquired companies for more information about these services, the types of data collected, how this data is used and opt-out options.

Legal basis for processing personal data

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

We will normally collect personal data from you only (i) where we have your consent to do so (ii) where we need the personal data to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

If you have questions about or need further information concerning the legal basis on which we process your personal data, please contact us using the contact details provided under the “How to contact us” heading below.

Advertising technologies and networks

Eaton uses third parties such as Google, Facebook, LinkedIn and Twitter and other programmatic advertising platforms to administer Eaton advertisements on third-party electronic channels. Personal data, such as user community or implied or inferred interests, may be used in the selection of advertising to make sure that it has relevance to the user. Some ads may contain embedded pixels that may write and read cookies or return session connection information that allows advertisers to better determine how many individual users have interacted with the ad.

Eaton may also use advertising technologies and participate in advertising technology networks that collect usage information from Eaton and non-Eaton websites, as well as from other sources, to show you Eaton-related advertisements on Eaton’s own and third-party websites. These advertisements may be tailored to your perceived interests using retargeting and behavioral advertising technologies. Any retargeted or behavioral advertisements served to your browser will contain information on or near it that informs you about the advertising technology partner and how to opt-out of viewing such advertisements. Opting-out does not mean that you will stop receiving ads from Eaton. It means that you still stop receiving ads from Eaton that have been targeted to you based on your visits and browsing activity across websites over time.

Cookie-based tools that allow you to opt-out of Interest-Based Advertising prevent Eaton and other participating advertising technology companies from serving interest-related ads to you on behalf of Eaton. They will only work on the internet browser on which they are deposited, and they will function only if your browser is set to accept third-party cookies. These cookie-based opt-out tools may not be as reliable where (e.g., certain mobile devices and operating systems) cookies are sometimes automatically disabled or removed. If you delete cookies, change browsers, computers or use another operating system, you will need to opt-out again. If you prefer to not receive targeted advertising any longer, you can opt out of some network advertising programs that use your personal data. To do so please visit the NAI Opt-Out Page: http://www.networkadvertising.org/managing/opt_out.asp. Please note that even if you choose to remove your personal data (opt out), you might still see advertisements while you're browsing online.

Registration and privacy choices

A list of your current Privacy Choices is available below.

Registration

Eaton allows you to establish a preference profile for marketing communications. You may use the profile to customize and control your preferences for receiving electronic information, including opting into (or out of) communities, newsletters and general interest areas. You can return to your preference profile at any time to change your selections or modify your profile.

E-mail marketing. Eaton enables you to opt-out of marketing communications. You may opt-out of e-mail marketing by modifying your preference profile as described above or by using our general unsubscribe automated link that is included in all Eaton marketing e-mails. If you have any problems using any of these opt-out mechanisms, please contact us using the information under the How to contact us header at the bottom of this Notice.

Some non-marketing communications are not subject to general opt-out, such as customer communications related to product download, sales transactions, software updates and other support related information, patches and fixes and disclosures to comply with legal requirements (where permitted by law). Some additional communications with distributors and resellers are also not subject to general-opt-out, including product alerts, updates, contractual marketing and sales materials and other notices related to partner status.

Mobile application. Eaton's mobile applications may send push notifications directly to your mobile device for the purposes specified in this Notice. You may opt-out of receiving such push notifications and location-based services on your mobile device at any time by editing the notification and location settings on your mobile device.

Preference centers

 

Electrical - Europe, Middle East and Africa

Electrical - Asia Pacific, Latin America and North America

Industrial - Global

Unsubscribe from all Eaton communications

 

 

 
 
 
 
 

International data transfers, Privacy Shield information

Your personal data may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection and privacy laws that are different to the laws of your country.

However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with this Notice. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal data between our group companies, which require all group companies to protect personal data they process from the European Economic Area (EEA) in accordance with European Union data protection law.

Additionally, Eaton Corporation complies with the EU-US and the Swiss-US Privacy Shield Framework Principles (including the Supplemental Principles) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and/or Switzerland, respectively, to the United States.

Eaton Corporation has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this Privacy Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

Eaton Corporation is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). In that regard, it certifies that it complies with the seven EU-US Privacy Shield Framework Principles set forth by the United States Department of Commerce, in relation to personal data collected in the European Union.

To learn more about the Privacy Shield program, the Privacy Shield Principles and to view our certification page, please visit the U.S. Department of Commerce’s Privacy Shield List by clicking on the following link: http://www.commerce.gov/privacyshield/

Accountability for onward transfer

Eaton Corporation is responsible for the processing of personal data it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. Eaton Corporation complies with the Privacy Shield Principles for all onward transfers of Personal Data from the EU, including the onward transfer liability provisions.

In certain situations, Eaton Corporation may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Updates to our Data Protection and Privacy Notice

This Notice and other policies may be updated periodically and without prior notice to you, and any changes will be effective immediately upon the posting of the revised notice on the Information Channels. However, we will use your personal data in a manner consistent with the notice in effect at the time you submitted the personal data, unless you consent to the new or revised notice. We will post a prominent notice on the Information Channels to notify you of any significant changes and indicate at the top of the Notice when it was most recently updated.

We will obtain your consent to any material Notice changes if and where this is required by applicable data protection laws.